Returns & Refund Policy
Effective Date: July 14, 2026
At Roam & Harbor LLC ("Roam & Harbor," "we," "our," or "us"), we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please review the following policy to understand our return, refund, and exchange process.
Return Eligibility
Most items may be returned within 30 days of the delivery date.
To qualify for a return, items must:
- Be unused, uninstalled, and in their original condition.
- Include all original packaging, manuals, accessories, tags, and components.
- Be free from signs of wear, misuse, modification, or damage after delivery.
Roam & Harbor reserves the right to refuse returns that do not meet these eligibility requirements.
Non-Returnable Items
The following items are not eligible for return:
- Clearance or final sale items.
- Gift cards.
- Hazardous materials or products classified as hazardous for shipping.
- Opened consumable products.
- Any item identified as non-returnable at the time of purchase.
Return Authorization
Because Roam & Harbor works with multiple fulfillment partners and manufacturers, all returns require prior authorization.
Return instructions and the appropriate return location vary depending on the product purchased. Please contact our Customer Support team before sending any item back.
Returns sent without prior authorization or to an unauthorized address may be refused, returned to the sender, or experience delays in processing.
Return Shipping
For standard returns, customers are responsible for return shipping costs.
We recommend using a trackable shipping service and purchasing shipping insurance, as Roam & Harbor is not responsible for items lost or damaged while being returned.
Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged during transit,
- Defective due to a manufacturing issue, or
- Different from the item you ordered,
please contact our Customer Support team as soon as possible.
To help us resolve your claim quickly, we may request photographs of the product, packaging, shipping label, or other relevant information.
Once your claim has been reviewed and approved, Roam & Harbor will provide a prepaid return shipping label when a return is required.
Depending on inventory availability and the nature of the issue, we may provide one of the following resolutions:
- A replacement product (subject to availability).
- A full refund to your original payment method.
- Another mutually agreed-upon resolution when appropriate.
Exchanges
Exchanges are available only for products confirmed to be defective.
If a replacement product is unavailable, a full refund will be issued to your original payment method.
Inspection & Refunds
Returned merchandise may be inspected by Roam & Harbor or one of our authorized fulfillment or manufacturer partners before a refund or replacement is approved.
Once your return has been received and approved, refunds will be issued to your original payment method within 14 business days.
Please note that your financial institution may require additional time to post the refund to your account.
Original shipping charges are non-refundable unless the return results from our error or an approved defective, damaged, or incorrectly shipped item.
Refused Deliveries & Incorrect Addresses
Customers are responsible for providing an accurate shipping address at checkout.
Orders returned because of an incorrect address, refused delivery, or failure to accept delivery may be subject to the original shipping charges and any return shipping fees incurred by Roam & Harbor or our fulfillment partners.
Manufacturer Warranties
Many products sold by Roam & Harbor are covered by manufacturer warranties.
Manufacturer warranties are separate from this Returns & Refund Policy and remain subject to the individual manufacturer's terms and conditions.
If your issue occurs outside our 30-day return period but falls within a manufacturer's warranty, our Customer Support team will gladly assist you in identifying the appropriate warranty process whenever possible.
How to Start a Return
To begin a return request, please contact our Customer Support team and provide:
- Your order number.
- The reason for the return.
- Photos of the product, if applicable.
Our team will review your request and provide return authorization along with the appropriate return instructions.
Email: admin@roamandharbor.com
Questions?
If you have any questions regarding returns, refunds, exchanges, or warranty assistance, we're here to help.
Roam & Harbor LLC
Email: admin@roamandharbor.com
