Shipping Policy
Effective Date: July 14, 2026
At Roam & Harbor LLC ("Roam & Harbor," "we," "our," or "us"), we are committed to getting your order to you as quickly and efficiently as possible so you can spend more time enjoying your next adventure. Whether you're shopping for marine, RV, camping, or outdoor gear, we're here to make your experience as smooth as possible.
Order Processing
Orders are processed the same business day when placed before our daily order cutoff time. Orders placed after the cutoff, on weekends, or on recognized holidays will be processed on the next business day.
Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Please note that processing times may be extended during holidays, promotional events, or periods of unusually high order volume.
Shipping Methods
We offer the following shipping options:
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Standard Shipping
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Expedited Shipping (additional fee)
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Overnight Shipping (additional fee)
Available shipping methods and estimated delivery times will be displayed during checkout based on your shipping destination.
Shipping Rates
Shipping rates are calculated at checkout based on your order, destination, package dimensions, and the selected shipping method.
From time to time, Roam & Harbor may offer promotional shipping offers, including free shipping on qualifying orders. Any applicable promotions will be clearly communicated on our website and during checkout.
Shipping Carriers
To provide the best delivery experience, we ship through a variety of trusted carriers, including national and regional delivery partners. Carrier selection is determined based on your location, package size, and the shipping service selected at checkout.
International Shipping
Roam & Harbor proudly ships to customers around the world.
Please note that international customers are responsible for all applicable customs duties, import taxes, VAT, brokerage fees, and other charges imposed by their destination country. These fees are not included in your purchase price or shipping charges and must be paid by the recipient upon delivery, where applicable.
International delivery times may vary due to customs processing and local postal services.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking number. Tracking information may take up to 24 hours to become active after your shipment has been processed by the carrier.
Shipping Delays
While we work hard to meet all estimated delivery times, shipping delays may occasionally occur due to weather conditions, carrier disruptions, customs inspections, or other circumstances beyond our control.
Roam & Harbor is not responsible for delays caused by shipping carriers or events outside of our reasonable control. We appreciate your patience and understanding should these situations arise.
Lost, Damaged, or Missing Packages
If your package appears to be lost, damaged during transit, or has not arrived within the expected delivery timeframe, please contact our Customer Support team as soon as possible.
Email: admin@roamandharbor.com
We will work with the shipping carrier to investigate the issue and assist you in resolving it as quickly as possible.
Please note that shipping damage and manufacturer defects are handled differently. If you receive a product that is defective due to a manufacturing issue rather than shipping damage, please contact our Customer Support team immediately. We will review the issue and work with you to determine the appropriate resolution in accordance with our Returns Policy and any applicable manufacturer warranty.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If you notice an error after placing your order, please contact us immediately. While we will do our best to update your order before it ships, we cannot guarantee changes once an order has entered processing or has been handed over to the carrier.
Roam & Harbor is not responsible for orders delivered to an incorrect address provided by the customer.
Questions?
If you have any questions regarding shipping, delivery, or your order status, we're happy to help.
Roam & Harbor LLC
Email: admin@roamandharbor.com
