Refund policy

At Roam & Harbor, we want you to be confident in your purchase. If something isn't right, we're here to help.

30-Day Return Policy

Most eligible products may be returned within 30 days of delivery, subject to the conditions below.

To be eligible for a return, merchandise must be:

  • New, unused, uninstalled, and in resalable condition

  • Complete with all original packaging, manuals, accessories, components, and documentation

  • Returned with all original tags, labels, serial numbers, and UPC codes intact

  • Free from damage, modification, installation marks, or signs of use

  • Eligible for return under any applicable manufacturer or distributor requirements

All returns require a Return Merchandise Authorization (RMA) from Roam & Harbor before merchandise is shipped back.

Please do not return merchandise without authorization. Unauthorized returns may be refused and may not qualify for a refund.

How to Request a Return

To request a return, contact Roam & Harbor at support@roamandharbor.com as soon as possible and within 30 days of delivery.

Please provide:

  • Your Roam & Harbor order number

  • The product you would like to return

  • The reason for the return

  • Photos of the product and packaging, if requested

Once your return is approved, we will provide an RMA and instructions regarding where and how to return the merchandise.

Do not ship merchandise back to the address shown on the original shipping label unless specifically instructed to do so by Roam & Harbor. Our products may ship from different distribution locations, and the correct return destination may differ from the original shipping location.

Return Shipping

For returns due to customer preference, ordering the incorrect product, compatibility issues, or other reasons not caused by an error on our part, the customer is responsible for return shipping costs.

We strongly recommend using a trackable and appropriately insured shipping method. Customers are responsible for returned merchandise until it is received at the designated return location.

If the return is the result of an incorrect item shipped by Roam & Harbor or another error attributable to us, we will work with you to arrange an appropriate resolution.

Restocking Fees

Certain eligible returns may be subject to a restocking fee of up to 15% of the product purchase price.

Whether a restocking fee applies depends on the product, reason for return, condition of the merchandise, and applicable manufacturer or distributor requirements.

Any applicable restocking fee will be deducted from the refund.

Non-Returnable Items

Certain merchandise is not eligible for return. This may include:

  • Non-stock and special-order products

  • Products identified as final sale or non-returnable

  • Products that have been installed, mounted, wired, programmed, activated, used, altered, or modified

  • Products that are incomplete or missing original packaging, accessories, manuals, components, labels, serial numbers, or UPC codes

  • Opened or unsealed DVDs, CDs, software, and cartography, unless defective

  • Personalized or customized products

  • Gift cards

  • Products subject to manufacturer-specific return restrictions

  • Products that cannot be resold for health, safety, regulatory, or other reasons once opened

Where practical, additional product-specific return restrictions may be identified on the applicable product page.

Damaged or Incorrect Shipments

Please inspect your order promptly upon delivery.

If your order arrives damaged or you receive an incorrect product, contact Roam & Harbor as soon as possible, preferably within 48 hours of delivery.

Please retain:

  • The product

  • Original product packaging

  • Shipping carton

  • Packing materials

  • Shipping labels

  • All accessories and documentation

We may request photographs of the merchandise, packaging, shipping carton, and shipping label to assist with the claim.

Please do not discard the product or packaging while a damage or shipping claim is being reviewed.

Depending on the circumstances, we may arrange for replacement merchandise, replacement parts, a return, a refund, or another appropriate resolution.

Defective Products & Manufacturer Warranty

A defective product is not always handled as a standard merchandise return.

Products requiring warranty service or repair may need to be serviced directly by the manufacturer in accordance with the manufacturer's warranty procedures.

If you believe a product is defective, please contact Roam & Harbor. We will help you identify the appropriate return, warranty, or manufacturer service process based on the product and circumstances.

Manufacturer warranties are provided by the applicable manufacturer and are separate from Roam & Harbor's Return & Refund Policy.

Electronics, Cartography & Installed Products

Electronics and electrical products must generally remain new, complete, and uninstalled to qualify for a standard return.

Products that have been installed, mounted, wired, programmed, registered, activated, modified, or otherwise placed into service may not be eligible for return.

Opened or unsealed DVDs, CDs, software, and cartography products are non-returnable unless defective.

Before opening, installing, registering, or activating an electronic or cartography product, please confirm that you have ordered the correct model and that it is compatible with your intended application.

Product Compatibility & Fitment

Customers are responsible for reviewing product specifications and confirming compatibility, dimensions, fitment, and application before installation or use.

If you are unsure whether a product is compatible with your boat, RV, vehicle, fishing equipment, camping setup, or other application, we encourage you to contact us before ordering.

Products that have been installed or used generally cannot be returned solely because of a compatibility or fitment issue.

Refunds

Once an authorized return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method.

Depending on the circumstances, deductions may be made for:

  • Applicable restocking fees

  • Return shipping costs

  • Original shipping charges where non-refundable

  • Missing components, accessories, or packaging

  • Damage or other conditions that reduce the product's resale value

Refund processing times may vary depending on your bank, card issuer, or payment provider.

Roam & Harbor reserves the right to deny a refund for merchandise that does not meet the requirements of this policy.

Exchanges

We generally handle exchanges as a return followed by a new order.

This allows us to confirm availability and process the replacement product without waiting for the entire return process to be completed.

Please contact us before returning your original product.

Order Cancellations

If you need to cancel an order, please contact Roam & Harbor as soon as possible.

Orders may be transmitted to our distribution and fulfillment partners shortly after they are placed. We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee that an order can be canceled once processing has begun.

If an order has already entered fulfillment or shipped, it may need to be handled as a return after delivery and will be subject to this Return & Refund Policy.

Refused & Undeliverable Shipments

Orders that are refused, returned to sender, or deemed undeliverable due to an incorrect or incomplete shipping address may be treated as customer returns.

Actual outbound shipping, return shipping, carrier charges, restocking fees, or other costs incurred as a result may be deducted from the refund where applicable.

Return Abuse & Unauthorized Returns

Roam & Harbor reserves the right to refuse a return or limit return privileges in cases involving suspected fraud, excessive or abusive return activity, unauthorized returns, altered merchandise, serial number discrepancies, or other violations of this policy.

Contact Us

For questions about returns, refunds, damaged shipments, defective products, or warranty assistance, please contact:

Roam & Harbor LLC
Maryland, USA
Email: support@roamandharbor.com

Please include your order number when contacting us so we can assist you as quickly as possible.