Shipping policy

Shipping Policy

At Roam & Harbor, we work with trusted suppliers across the United States and internationally to bring you quality marine, RV, and outdoor products at competitive prices. Because many of our products ship directly from our supplier partners, shipping times may vary.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Orders placed on weekends or holidays will begin processing on the next business day.

During periods of high order volume, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on the product and supplier.

United States

  • Standard Shipping: 5–12 business days
  • Oversized or specialty items: 7–21 business days

International Orders

International shipping times vary by destination and customs processing.

Estimated delivery:

  • 10–30 business days

Customers are responsible for any applicable customs duties, taxes, or import fees required by their country.

Multiple Shipments

Because we source products from multiple warehouses and suppliers, your order may arrive in multiple packages.

You will receive tracking information for each shipment as it becomes available.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number(s).

Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.

Shipping Costs

Shipping charges are calculated at checkout based on the items ordered and delivery destination.

From time to time, we may offer free shipping promotions on qualifying orders.

Delivery Delays

While we work hard to ensure timely delivery, shipping delays can occasionally occur due to:

  • Severe weather
  • Carrier delays
  • Customs processing
  • Supply chain disruptions
  • High seasonal demand

We appreciate your patience and understanding should unexpected delays arise.

Incorrect Shipping Information

Please verify your shipping address before placing your order.

Roam & Harbor is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, please contact us immediately. We'll do our best to update the order before it ships.

Damaged or Lost Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the damaged item
  • Photos of the shipping box (if applicable)

If your package appears lost in transit, contact us and we'll work with the shipping carrier to investigate.

Shipping Restrictions

Some oversized items, hazardous materials, or products from specific suppliers may not be available for shipment to certain locations.

If an item cannot be shipped to your address, we will contact you promptly with available options.

Questions?

If you have any questions regarding your order or shipping, please contact our customer support team.